April 2026
These General Terms and Conditions of Service (hereinafter the “Terms and Conditions”) govern the contractual relationship between Allpromo Srl, the operator of the Villa Soleil accommodation facility (hereinafter the “Property”), and the Client who makes a reservation or uses the services offered by the Property. Making a reservation implies full acceptance of these Terms and Conditions.
1.1 Reservations may be made through the Property’s official channels (website, telephone, email or authorised booking platforms). All booking requests are subject to availability.
1.2 A reservation shall be deemed confirmed only upon receipt by the Client of written confirmation from Allpromo Srl, together with payment of any deposit required within the timeframe specified at the time of booking.
1.3 When making a reservation, the Client is required to provide accurate and complete information, including:
1.4 Allpromo Srl reserves the right not to confirm a reservation, notifying the Client within 48 hours of receipt of the request, without this giving rise to any obligation to pay compensation.
2.1 The applicable rates are those in force at the time the reservation is confirmed and include the services expressly specified in the offer. Any additional service not included in the rate will be charged separately.
2.2 Accepted payment methods are specified at the time of booking and may include:
2.3 Where a deposit is required, the outstanding balance must be paid in accordance with the methods and deadlines specified in the booking confirmation. Failure to make payment within the agreed timeframe may result in cancellation of the reservation and retention of the deposit.
2.4 Rates are expressed in euros (€) and include VAT unless otherwise stated. Tourist tax, where applicable, will be charged separately in accordance with the applicable municipal regulations.
2.5 In the event of cancellation, the refund policies specified at the time of booking and/or set out in the written confirmation shall apply.
3.1 Check-in is available from 4:00 PM to 9:00 PM, unless otherwise agreed in writing with the Property. Arrivals after 9:00 PM must be notified and agreed in advance.
3.2 Check-out must take place by 10:30 AM. Failure to comply with the check-out time may result in an additional charge equivalent to one further day’s stay, unless otherwise agreed in writing.
3.3 At check-in, each guest is required to present a valid identity document. Allpromo Srl is required to provide guests’ details to the competent public security authorities in accordance with applicable law.
3.4 At check-in, the Client may be required to pay a security deposit to cover any damage or additional charges. The deposit will be returned upon check-out, subject to inspection of the accommodation.
3.5 If the accommodation is unavailable at the time of check-in for reasons not attributable to the Client, Allpromo Srl undertakes to offer alternative accommodation of an equivalent or higher category or to provide a full refund of the amount paid.
4.1 All guests are required to comply with generally accepted rules of civil conduct, the Property’s internal regulations and all applicable laws.
4.2 It is prohibited to:
4.3 Pets are permitted only with the Property’s prior written agreement and subject to the specific conditions communicated at the time of booking.
4.4 The number of guests actually staying in the accommodation may not exceed the number declared at the time of booking and confirmed by the Property. The presence of additional unauthorised guests may result in additional charges or immediate termination of the contract.
5.1 Allpromo Srl shall not be liable for damage resulting from unforeseen circumstances, force majeure, or the actions of the Client or third parties. The Property shall not be liable for theft, loss or damage to guests’ personal belongings left unattended in common areas or in the accommodation.
5.2 The Client is responsible for any damage caused to the Property’s premises, appurtenances and furnishings by the Client or by guests associated with the Client, including minors under the Client’s supervision. The cost of repair or replacement will be charged to the Client.
5.3 Allpromo Srl reserves the right to seek compensation through the competent authorities for damages exceeding any security deposit paid.
5.4 The Property does not provide a valuables safekeeping service. Guests are advised to use any safes available in their rooms. Allpromo Srl accepts no responsibility for the safekeeping of valuables.
5.5 The Client is required to report immediately to Reception any fault, malfunction or hazardous situation identified within the Property.
6.1 Allpromo Srl reserves the right to refuse access to the Property or require the Client or the Client’s guests to leave the Property immediately in the following circumstances:
6.2 In the event that access is refused or the Client is required to leave early for any of the reasons set out in Article 6.1, no refund shall be due to the Client for unused nights. Allpromo Srl reserves the right to seek compensation from the Client for any additional damages.
6.3 The right to refuse accommodation shall be exercised in accordance with the principle of non-discrimination and without distinction on the grounds of race, gender, nationality, religion or sexual orientation.
The Client’s personal data are processed by Allpromo Srl, as Data Controller, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation, for purposes strictly connected with the management of the contractual relationship, compliance with legal obligations and, subject to consent, for marketing purposes. The full privacy policy is available at the Property and on the official website.
8.1 These Terms and Conditions are governed by Italian law. Any dispute arising from the interpretation or performance of these Terms and Conditions shall be subject to the jurisdiction of the Court of Ivrea, except where consumer protection legislation provides otherwise.
8.2 Allpromo Srl reserves the right to amend these Terms and Conditions at any time. Any amendments shall take effect from the date of publication and shall apply to reservations made after that date.
8.3 If one or more provisions of these Terms and Conditions are deemed null or ineffective, this shall not affect the validity of the document as a whole; the remaining provisions shall continue to have full force and effect.